by Brad Clarke | Nov 13, 2014 | Communication, Leadership Training, Performance Improvement
Many Victorian businesses are plagued by poor communication. Its not that we can’t communicate, we’re just forgetting how to! Question – What do these four have in common? Vervet Monkey Bottle Nosed Dolphin African Bee Laughing Kookaburra Answer – they are exceptional communicators! So where are the Humans? And why aren’t they on the list? The reason is easy, we are simply not exceptional communicators; far from it. I would argue that communication is the single most important aspect of society and the way it functions; it defines almost every interaction we have with every other person on the planet, yet guess what raises its treacherous, scaly head in just about every single organisational culture survey completed by employees… What is it? So why is this happening? Why are we so incompetent in the language of communication? Perhaps there is a clue in that very question? Firstly, I want to clarify that ‘language’ is a system for communicating; its one of many systems within the animal kingdom and one that we have come to rely heavily upon, whilst the other forms, so well utilised by our friends (monkey, dolphin, bee, magpie) have become less relevant. Secondly, language is a set of words, agreed to and understood by a common user group. Effective communication! To successfully communicate, there needs to be a transaction, just like any other transaction we make a thousand times a day: One party gives an item; A second party receives an item; Both parties agree that the item is transferred and the transaction complete. Example: I visit an ATM I...
Recent Comments